9. APPEALS PROCESS

We believe that every player has the right to be considered innocent until proven guilty, so every suspended account has an equal chance of being released should sufficient evidence be provided to prove your innocence.

If your account has been suspended, and you wish to contest this, first confirm that your case is under investigation by filing a ticket at support.levelupgames.ph or calling the Customer Care hotline 02-7519611

Should our Customer Care Representative inform you that your account has already been permanently banned, and then the RF GM Team has already compiled enough evidence to justify this course of action. However, if your account is under investigation, please perform the following steps in order to expedite your claim:

1. Create an appeal letter with your account information (Username, Character name, Server. Race, Level, Guild when applicable)
1. Please keep the tone of your letter respectful, as the chance to appeal is NOT a right but a privilege given to you.
2. Include in the appeal letter possible reasons why your account has been suspended, and your explanations for such actions.
3. Provide screenshots if able, and when applicable
4. Do not try to appeal to our emotions. As fellow gamers, we feel for you, but as people trying to run a fair game, we can only look at the facts.

2. Send an email to vessago@levelupgames.ph in the following format:
1. Subject: Appeal <Character Name>  <Server>
2. Body: Appeal letter

3. Wait for a reply, and keep in mind the sheer number of players who are submitting appeals.

4. As soon as the GM Team reviews your letter, you will personally receive an email regarding the status of your appeal.

On a personal note, for those players who have been permanently banned for Game Integrity Infringement, please take into consideration the thousands of legitimate gamers who you have lessened the enjoyment of the game due to your personal and selfish ambitions. We hope that this experience will serve as a lesson to you, and that the next time you decide to play an online game, you remember that you are part of a community, and that everything you do will have consequences in the world you want to be part of.

“There is no such thing as Absolute Freedom.”