8. HOW TO REPORT
This clause only covers general overview on how a player can submit misconduct reports. There are two ways:
- In-game through game moderators
- Website through Customer Support
- In-game Support
- Customer Support (Website)
Customers may contact Level Up! Customer Support through the Customer Support website by visiting:
Process:
- Player should have an existing My LU Account.
- Player should have an activated My Level Up! CS Account.
- To activate their My Level Up CS Account, player just need to enter their My Level Up Username and My Level Up Password to the login page http://support.levelupgames.ph
Note: If player encountered problem while linking their RF Game Account, or problem while accessing their My Level Up CS Account, player may contact our Customer Support
For a step-by-step guide on how to use the Level Up! Customer Support Website, please click on the Guided Tour link located at the upper portion of the homepage.
How to file a Bug Report
GAME / PRODUCT BUGS:
In line with the regular inspection of the performance of all games, Customer Support compiles documented cases of features or mechanics that are not functioning as expected. These bugs or glitches are generally classified as follows.
- Gameplay Bugs
- Character Bugs
- Interface Bugs
- Item Bugs
- Quest Bugs
- Non-Player Character (NPC) Bugs
Requirements for Valid Request:
- Game Username
- Affected Character Name
- Server
- Race
- Date and Time of Incident
- Screenshot
- Detailed description of bug (including if possible; a step by step of how to trigger it; experienced effects of bug; exact items, skills, monster; location; etc affected by the bug)
SPECIFIC BUG REPORT, INVOLVING INVESTIGATION AND RESTORATION:
- GUILD SCRAMBLE
*** Guild Master should be the one to file ticket using his My Level Up Account to which his RF game account is currently linked.
- Username:
- Guild name:
- Server:
- Guild Master:
- Guild Scramble Schedule (mm/dd/yy hh:mm am/pm):
- Date and Time of Incident (mm/dd/yy hh:mm am/pm):
- Name of the Opponent Guild:
- Screenshot of Circle Zone Guild Scramble Schedule:
- Screenshot of Guild Ledger:
- ITEM COMBINATION BUG AND LOST ITEMS/IN-GAME CURRENCIES DUE TO SERVER DISCONNECTION
*** Player should file a ticket using his My Level Up Account to which his RF game account is currently linked.
- Game Username
- Affected Character Name
- Server
- Race
- Date and Time of Incident
- Screenshot
- Detailed description of bug (including if possible; a step by step of how to trigger it; experienced effects of bug; exact items, skills, monster; location; etc affected by the bug).
How to file a Player Misconduct Report
Requirements for Valid Request:
- Offensive character name being reported
- Type of Misconduct [General Misdemeanor and General Fraud]
- Server
- Map of Incident
- Date and Time of Incident
- Number of times player committed same offense:
- Screenshots of the offensive player with name highlighted or clearly visible
- The Screenshot must be filed in the CS! Page ONLY and within 48 hours upon the date and time of the incident occurred.
Requirements for Valid Request [Cases that need video fraps]
Jumper or Blinker Bug Potion
Fly Hack Speed Hack
Item Hack Ninja Moves
In order for us to properly investigate this case we will be requiring video evidences. We highly recommend that you upload your video evidence/s to:
- sendspace (www.sendspace.com) or
- fileden (www.fileden.com)
Customer Support (Hotline)
Customers may contact Level Up! Customer Support free of charge through the Customer Support Hotline by calling:
- (02) 751-9611
- Available from 12:00pm to 8:00pm daily
