7. HACK AND SCAM POLICIES

Name Policy

Ownership:
Names are strictly on a first come, first served basis in RF Online. Name rights also hold throughout all servers. (So this means if you are called RayShaw on Nexus server, you have the right to the RayShaw name on all servers.)
Should two characters have the same name, the player who created his character first can request for a rename of the other player. Our system will provide proof of which character made theirs first based on character creation logs.

Renaming:
We will only rename characters and guild names under the following circumstances:

• We changed the original name for any reason
• The original name is named in any of the following:
• Indecent Sexual Acts
• Inappropriate reference to human, animal, or alien anatomy or bodily functions (ex. Crappingman, Robopisser, Elfboobs)
• National, Religious, Racial or Ethnic Insult/Ridicule/Negative Sentiment (ex. Ussucks, Blackmankiller)
• Insults referring to other characters, players, groups, guilds/clans, cafes, Level Up! employees/departments/partners or Level Up! Inc itself
• Based on major religious figures or religions (ex. Jesus Christ, Islam, Buddah)
• Illegal drugs or activities (ex. Shabu, Daterape, Whoringallnight, Gangbangbaby)
• Any non-Level Up! related businesses, organizations, web-sites, e-mail or contact numbers (ex. Loseweight970337568, Wwwdotdiscountsdotcom, Drinkcocacola)
• Trademark/licensed by a company or individual (ex. KFC, Jollibee)
• Level Up! GM, Level Up! Employee, Play tester, Forum Sentinel (real names and aliases)
• Moderators from other Level Up! Message boards -- the names of any moderator from the other message boards of Level Up! such as RagnaBoards, PWBoards, etc. (real names and aliases)
• Any other names that Level Up! deems as inappropriate for the game.

"Dalawa lang ang tao sa mundo... ang niloloko at ang nagpapaloko..."
~Anonymous Filipino Quote

We all want your RF Online gaming experience to be as fun and enjoyable as possible. One of the worst things that can happen to your valued items and accounts is to be hacked or scammed.

Scammed items will not be entertained. This can be viewed as player negligence.

Kindly use or maximize the use of the UTS for your transactions to avoid scams.

However, we can give you the next best thing - tips on HOW NOT to fall into the traps of scrupulous individuals. These are below:

"DON'T BE A VICTIM" TIPS

Don't lend your valuable items to people you do not trust
Trust is always earned. If you don't want your item stolen, don't let it out of your inventory or storage. Even "close" guildmates, guildmaster or friends can sometimes turn against you (especially if there's real money to be made with your item or account). It's better to be safe than sorry.

Don't believe those pretending to be Level Up! employees, Vanguards or GMs
Real GMs and/or LU! employees will NOT ask you for items, CP, etc. They will also never ask for your item to be upgraded for FREE. Don't fall into the traps of these scammers. When in doubt, report them or call our customer service hotline at (632) 751-9611 to verify. GMs and Vanguards will NEVER, EVER, EVER ask for your username, password or secret answer and question (we've always made this clear).

Keep your account info secret
Always keep your account information safe. RF Online Philippines does NOT support "piloting" or account sharing due to threats it poses on account security. Remember that it is YOUR ACCOUNT and YOUR RESPONSIBILITY. More often than not, hacks and theft happens through account sharing and/or negligence. Always change your passwords regularly, delete the new password e-mail in your inbox and make certain that your computer system and software(s) are free from Trojans, viruses and worms.

Trades are final. Beware.
Any trade or deal between any individual or group is deemed FINAL. Thus, it is YOUR RESPONSIBILITY to ensure that you are getting a good deal. RF GMs will not process or entertain those who were duped or "suckered" into a scam/trade/deal. We also want our players to learn from their mistakes so that these might not happen again. But of course, if you're reading this document, you're way ahead of the others since you know what to avoid.

Choose your friends wisely
Trust should be earned and not given. When choosing friends or allies inside the game, we advise you to be careful and don't readily give out your trust (like lending items or even giving them your account info). When you join a guild or player group, you must abide by their policies and rules (on bosshunts, lootsharing, etc). If you think you are getting the "short end of the stick" or dissatisfied with their policies, you are always free to leave.

Hack Policy

Players may file a restoration request through Customer Support for any unexpected incidents that causes players to lose certain in-game items, currency, characters, or attributes.

Restoration request will be denied if Customer Support verifies the following:

• Accidental Deletion, Trade, or Drop
• Accidental Sale to Vendors or Non-Player Characters (NPCs)
• Losses due to Scamming
• Losses due to any type of User Error
• Lent Items
• Late Report. Cases reported more than 3 days after the actual date of hacking cannot be entertained by our investigation team. 
• Only Accounts level 50 will be entertained  

Please visit LU! Customer Support to view their Restoration Policy in full details.